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Head of Customer Transformation

Apply2020-06-23 18:07:412021-05-03GCS Recruitment

Head of Customer Transformation

Date posted: June 23, 2020
€553.34 - €774.67 per day
Other, Europe
Job description


My client are at the forefront of the Facilities Management sector and are currently implementing a new Asset Management tool. As a result they a looking for Head of Customer Transformation to oversea this project on a long-term contract basis.


This is a long term rolling contract with a competitive day rate (based in Manchester, remote initially). The general background my client is looking for is;

  • Must have worked in the facilities management sector
  • Previously managed / worked within contact service centres
  • Ideally worked within a customer transformation environment
  • Asset management tools such as Maximo would be advantageous
  • Previously experience in the majority of the below responsibilities


As Head of Customer Transformation you would be focussing on the strategic delivery & transformation of the customer service contact centre, working to drive efficiency.

  • Leading the Customer Service operational team to ensure that we deliver a great customer service experience to our clients.
  • Communicating with key stakeholders to management expectations and exceed on commitments
  • Supporting customers through full customer lifecycle managing any Sales, Work Order, Billing or Service issues.
  • Drive a performance management targets-based culture.
  • Anticipate future service requirements and plan accordingly including for example developing and managing new digital channels
  • Provide seamless team working with the Technical Services team.
  • Manage and build the customer service resourcing plan, forecasts and budgets to meet financial /headcount targets.


If you are interested in this Head of Customer Transformation Contract please hit apply or send your CV to

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.

Reference: HCS2206MC_1592932061

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