A Managed Services organisation based in Dublin city centre is currently hiring for a Service Delivery Manager. The organisation is a well established growing business that works with industry leading clients. They are undergoing significant growth and looking for a Service Delivery Manager to come in and manage and develop key business accounts.

You will be an experienced manager with experience in - service delivery, Infrastructure and service desk/deskside services. You will go above and beyond for your customers, have excellent interpersonal and communication skills, and have experience leading high performing teams.

What you will be doing in the role:

• Creation of operating procedures to fit your clients needs
• Ensuring customer service requirements are understood and met.
• Conducting service reviews with customers
• Business critical documentation
• Reviewing and meeting SLA's
• Dealing with multiple senior stakeholders.
• Being the key point of contact for the organisations customers and ensuring their needs are met.

What you will need:

• 5+ years' experience in a Service and project management role at senior level
• ITIL certified
• Experience building peer based relationships at Director Level.
• Managed services experience is a distinct advantage but not essential
• Excellent client facing skills
• Driving licence
• Experience managing and/or delivering high availability business solutions.
• Extensive IT infrastructure knowledge/experience.

Who you will be:

You may be working in a service delivery or project management type role and looking for your next challenge.

What the organisation will offer you:

The organisation will offer you the chance to work with one of Ireland's most well established MSP's that are continuously growing.

Competitive salary and benefits package on offer.

The Next Step for you:

Should this position be of interest to you please forward your CV to Oisín Geoghegan at GCS Recruitment specialists on oisin.geoghegan@gcsrecruitment.com or call on 014475262

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.