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IT Support

€30000 - €35000 per annum
777
Apply2020-01-14 15:01:012020-04-27GCS Recruitment

IT Support

Date posted: January 14, 2020
€30000 - €35000 per annum
777
Permanent
Job description

Second level IT Technical Support

  • Provide technical support to internal customers in a professional and friendly manner.
  • Performs hands-on technical support at the desktop level, including building/deploying new workstations, installing and upgrading hardware and software, the configuring systems and applications.
  • Ensure that written responses are accurate, professional, clear and concise.
  • Flexibility regarding working hours with ability to work on a shift pattern and occasional unsociable hours
  • Assist where necessary with server room maintenance activities
  • Ensure that customers are provided with relevant user guides and the IT section of the intranet is up to date with relevant content and IT news articles.
  • Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers).
  • General systems support (Tekdan, Bamboo)
  • Ensure detailed documentation is produced and maintained up to date at all times.
  • Ensure that regular daily responsibilities are completed on time.
  • Ensure that audit requirements are met in day-to-day operations.
  • Ensure availability and reliability of the provided services
  • Ensure confidentiality of the information provided by customer (i.e. user name, password, others)
  • Ensure backup operations are executed and monitored and potential issues are escalated to the IT HUB
  • Ensure governance processes are implemented and followed.
  • Participate in local IT infrastructure or security related projects.
  • Maintain asset inventory up to date at all times.
  • Constantly educate the business in the value of IT / constraints of IT

Functional competencies

  • Ability to understand and support Windows 7/10, iOS, Lotus Notes, MS Office, SAP, Symantec Altiris, SEP, VPN, others
  • Ability to understand and support basics of networking, laptop / desktop, network printers, mobile technology, server technology
  • Ability to explain technical problems to non-technical people.
  • Ability to work towards achieving SLA
  • Ability to understand software packages and related processes, to evaluate them regarding any area and to ensure their implementation
  • Business relationship management

General competencies

  • Anticipates, is pro-active, use initiative.
  • Looks for excellence, consistently produces high quality work, tries to improve his/her results.
  • Has convictions / is determined / adapts him/herself to situations.
  • Cooperates with his/her peers/ team, is authentic in the relationship.
  • Communicates at all levels.
  • Has sense of organization/ organizes his/her work with autonomy.
  • Has passion for excellence.
  • Displays resilience, determination and flexibility.

Professional Experience

  • At least 2 years' experience in an on-site IT technical support role in large progressive organisation is required
  • Relevant third level qualification in IT required
  • Experience dealing with all levels of an organisation is essential
  • Strong technical aptitude is essential

The Next Step for you:

Should this position be of interest to you please forward your CV to Gavin Murphy at GCS Recruitment specialists on gavin.murphy@gcsrecruitment.com or call on 014475262

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: 874841_1579014061

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