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IT Support

€30000 - €35000 per annum
Apply2020-01-14 15:01:012020-12-30GCS Recruitment

IT Support

Date posted: January 14, 2020
€30000 - €35000 per annum
Job description

Second level IT Technical Support

  • Provide technical support to internal customers in a professional and friendly manner.
  • Performs hands-on technical support at the desktop level, including building/deploying new workstations, installing and upgrading hardware and software, the configuring systems and applications.
  • Ensure that written responses are accurate, professional, clear and concise.
  • Flexibility regarding working hours with ability to work on a shift pattern and occasional unsociable hours
  • Assist where necessary with server room maintenance activities
  • Ensure that customers are provided with relevant user guides and the IT section of the intranet is up to date with relevant content and IT news articles.
  • Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers).
  • General systems support (Tekdan, Bamboo)
  • Ensure detailed documentation is produced and maintained up to date at all times.
  • Ensure that regular daily responsibilities are completed on time.
  • Ensure that audit requirements are met in day-to-day operations.
  • Ensure availability and reliability of the provided services
  • Ensure confidentiality of the information provided by customer (i.e. user name, password, others)
  • Ensure backup operations are executed and monitored and potential issues are escalated to the IT HUB
  • Ensure governance processes are implemented and followed.
  • Participate in local IT infrastructure or security related projects.
  • Maintain asset inventory up to date at all times.
  • Constantly educate the business in the value of IT / constraints of IT

Functional competencies

  • Ability to understand and support Windows 7/10, iOS, Lotus Notes, MS Office, SAP, Symantec Altiris, SEP, VPN, others
  • Ability to understand and support basics of networking, laptop / desktop, network printers, mobile technology, server technology
  • Ability to explain technical problems to non-technical people.
  • Ability to work towards achieving SLA
  • Ability to understand software packages and related processes, to evaluate them regarding any area and to ensure their implementation
  • Business relationship management

General competencies

  • Anticipates, is pro-active, use initiative.
  • Looks for excellence, consistently produces high quality work, tries to improve his/her results.
  • Has convictions / is determined / adapts him/herself to situations.
  • Cooperates with his/her peers/ team, is authentic in the relationship.
  • Communicates at all levels.
  • Has sense of organization/ organizes his/her work with autonomy.
  • Has passion for excellence.
  • Displays resilience, determination and flexibility.

Professional Experience

  • At least 2 years' experience in an on-site IT technical support role in large progressive organisation is required
  • Relevant third level qualification in IT required
  • Experience dealing with all levels of an organisation is essential
  • Strong technical aptitude is essential

The Next Step for you:

Should this position be of interest to you please forward your CV to Gavin Murphy at GCS Recruitment specialists on or call on 014475262

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: 874841_1579014061

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