Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential


Show purposes

IT Support

€30000 - €35000 per annum
777
Apply2020-01-14 15:01:012020-12-30GCS Recruitment

IT Support

Date posted: January 14, 2020
€30000 - €35000 per annum
777
Permanent
Job description

Second level IT Technical Support

  • Provide technical support to internal customers in a professional and friendly manner.
  • Performs hands-on technical support at the desktop level, including building/deploying new workstations, installing and upgrading hardware and software, the configuring systems and applications.
  • Ensure that written responses are accurate, professional, clear and concise.
  • Flexibility regarding working hours with ability to work on a shift pattern and occasional unsociable hours
  • Assist where necessary with server room maintenance activities
  • Ensure that customers are provided with relevant user guides and the IT section of the intranet is up to date with relevant content and IT news articles.
  • Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers).
  • General systems support (Tekdan, Bamboo)
  • Ensure detailed documentation is produced and maintained up to date at all times.
  • Ensure that regular daily responsibilities are completed on time.
  • Ensure that audit requirements are met in day-to-day operations.
  • Ensure availability and reliability of the provided services
  • Ensure confidentiality of the information provided by customer (i.e. user name, password, others)
  • Ensure backup operations are executed and monitored and potential issues are escalated to the IT HUB
  • Ensure governance processes are implemented and followed.
  • Participate in local IT infrastructure or security related projects.
  • Maintain asset inventory up to date at all times.
  • Constantly educate the business in the value of IT / constraints of IT

Functional competencies

  • Ability to understand and support Windows 7/10, iOS, Lotus Notes, MS Office, SAP, Symantec Altiris, SEP, VPN, others
  • Ability to understand and support basics of networking, laptop / desktop, network printers, mobile technology, server technology
  • Ability to explain technical problems to non-technical people.
  • Ability to work towards achieving SLA
  • Ability to understand software packages and related processes, to evaluate them regarding any area and to ensure their implementation
  • Business relationship management

General competencies

  • Anticipates, is pro-active, use initiative.
  • Looks for excellence, consistently produces high quality work, tries to improve his/her results.
  • Has convictions / is determined / adapts him/herself to situations.
  • Cooperates with his/her peers/ team, is authentic in the relationship.
  • Communicates at all levels.
  • Has sense of organization/ organizes his/her work with autonomy.
  • Has passion for excellence.
  • Displays resilience, determination and flexibility.

Professional Experience

  • At least 2 years' experience in an on-site IT technical support role in large progressive organisation is required
  • Relevant third level qualification in IT required
  • Experience dealing with all levels of an organisation is essential
  • Strong technical aptitude is essential

The Next Step for you:

Should this position be of interest to you please forward your CV to Gavin Murphy at GCS Recruitment specialists on gavin.murphy@gcsrecruitment.com or call on 014475262

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Reference: 874841_1579014061

Recommended jobs

Systems Engineer

€48000 - €58000 per annum
,
Permanent
A well established and exciting Manage Service is currently seeking an IT Systems Engineer for a permanent position in West Dublin. You will be part of a team that provides IT Support to the organisat...

Implementation and Deployment Engineer

€30000 - €35000 per annum + Car,laptop,Phone,lunch allowances
Europe, Other
Permanent
Implementation and Deployment EngineerEssential Duties and Responsibilitie:Installation and Configuration of IT systems in the ICT Division.Interfacing with Information Systems such as LaboratoryPrepa...

Junior System Admin

€28000 - €30000 per annum + Benefits
Ireland, Dublin
Freelance/Contract
I am working with a client of mine in Dublin City centre on an expansion project of their IT team. They are currently looking for a Junior Sys Admin to come on board to join the level 1 support team.M...
View allJob search
1